AZ104-Q: Letting users reset their own passwords
Q: Users in your tenant frequently forget their passwords. You want them to reset their own passwords from the sign-in screen without calling the help desk, using pre-registered authentication methods. Which feature do you enable?
- A) Self-Service Password Reset (SSPR) ✓
- B) Password hash synchronization
- C) Conditional Access
- D) Privileged Identity Management (PIM)
Answer: A — SSPR. Self-Service Password Reset (in Microsoft Entra ID) lets users reset or unlock their own accounts using authentication methods they registered in advance (e.g., phone, email, security questions). Password hash sync (B) is a synchronization mechanism, not a reset feature. Conditional Access (C) enforces sign-in policies; PIM (D) manages privileged role activation.
Why it helps
SSPR is a core identity-administration task on the exam — know that it’s a user-facing reset feature distinct from sync and from conditional access.
Related
password-reset · entraid · mfa