AZ400-Q: turn an incident into improvement
A service outage is resolved. What follow-up most improves the delivery system?
- A) Delete the alert that detected it.
- B) Assign blame in the incident channel.
- C) Mark all open work as complete.
- D) Capture evidence, contributing conditions, owned corrective work, and a review of whether it reduced recurrence. ✓ Answer: D. This creates a learning loop with accountable improvement. Why not the others: Removing signals, blame, and false closure prevent learning.