AZ400-Q: triage customer feedback
Support receives duplicate customer reports of the same defect. What is the best workflow?
- A) Triage and link the reports to one owned backlog item with severity and evidence. ✓
- B) Create an unrelated urgent feature for every report.
- C) Reply only after the next scheduled release.
- D) Close reports automatically when a build succeeds. Answer: A. Consolidated, prioritized work preserves evidence and ownership. Why not the others: Duplicates distort priority; delayed or build-based closure ignores the customer issue.